Returns & Refunds
At Molèmi Babywear, we want you to be delighted with every purchase. If you ever need to return an item, we offer a simple and straightforward process, with the option of a replacement or a full refund once your return has been received and inspected.
How to Return an Item
Returns must be sent back within 30 days of the purchase date.
Items must be returned in a resellable condition, with tags and original packaging intact.
Please retain your proof of postage
Before returning an item, kindly email our Customer Service team at [email protected] with your order details and the reason for return.
If your item is damaged or faulty, please attach a photo so we can resolve the issue quickly.
Once your return has been approved, please package the item securely — ideally in its original packaging (e.g., boxed or bagged items) — and send it to:
Molèmi Babywear Returns Little Brook Cottage Tresmeer Launceston Cornwall PL15 8QT
Return Postage Costs
Customers are responsible for arranging and paying for the cost of returning items when the return is due to:
- incorrect sizing
- a change of mind
- an item no longer being required
We do not provide prepaid return labels for these types of returns.
If an item is faulty, damaged on arrival, incorrect, or if we have made an error with your order, please contact us before returning it. In these circumstances, Molèmi Babywear will cover reasonable return postage costs where applicable. Any reimbursed postage will be issued once the item has been received and inspected
Refunds & Exchanges
When your return arrives and has been checked, we’ll process your refund or exchange promptly.
Refunds can only be issued after the returned item has been received by Molèmi Babywear and inspected. We’re unable to process refunds before the item arrives back with us.
Please allow up to 7 working days from the date we receive your parcel for your refund to appear in your account. We’ll confirm by email once your return has been completed.
Product Images & Colour Accuracy
We take great care to ensure our product photos show true colours and details.
However, shades may vary slightly due to natural lighting or individual screen settings.
Minor shade differences may occur due to natural lighting and screen settings, but every item is checked for quality and care before dispatch.
If you have any questions or need assistance, please email us at [email protected] or use the Contact Us form on our website.
We’re always happy to help. 🤍